The below query has given me alot of trouble as I am new to writing. I am trying to segment sales calls based on how quickly after the sales call, that the rep "closes/completes" the call. While I can subtract timestamps in date formats for a day count, I was asked to also account for those calls completed at the end of the business day(after 5:30 or 17:30). I have gotten every error from invalid date field to multiple formats...Any help would be greatly appreciated.
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